HAVE QUESTIONS?

Welcome to hebkonllc.com! To help you better understand our services and policies, we have compiled some FAQs and corresponding terms. If you have other questions, please feel free to contact our customer service team.

1. Order Processing Time
   Orders are usually processed and shipped within 24 hours of confirmation. You will receive an email confirmation and tracking information. In special circumstances, such as insufficient stock or holidays, processing time may be delayed.
2. Shipping Policy
   We provide nationwide delivery services. Specific shipping information and delivery time will be displayed on the checkout page. Please make sure you provide an accurate shipping address to avoid delays.
3. Return and Exchange Policy
   If you are not satisfied with the product you purchased, you can request a return or exchange within 14 days of receiving the product. The product must be unopened and in its original packaging, and accompanied by proof of purchase. Please contact our customer service before requesting a return for further instructions.
4. Out of stock and replacement products
   In some cases, the product you purchased may be out of stock. We will notify you as soon as possible and provide a replacement product or refund option. If you choose a substitute product, we will provide you with the option to pay the price difference.
5. Payment Methods
   We support a variety of payment methods, including credit cards, debit cards, and electronic payments. If you choose to pay online, your payment information will be encrypted through a secure payment gateway to ensure information security.
6. Customer Privacy
   We are committed to protecting your personal information. All user information will only be used to process orders, improve customer service, and provide a personalized shopping experience. Please refer to our Privacy Policy for details.
7. Customer Support
   Our customer support team is always happy to assist you, and you can find contact information through the “Contact Us” page on the website, or send an email to help@hebkonllc.com. We will respond to your inquiries as soon as possible within business days.

We thank you for choosing hebkonllc.com! If you have any other questions, we welcome you to contact us at any time. Your satisfaction is our motivation!