RETURNS OR EXCHANGES

At hebkonllc.com, we are committed to providing you and your pet with the best shopping experience. If you are not satisfied with your purchase, here are our refund policies to ensure your rights and convenience.

1. Refund Request Period
   You have 14 days from the date you received the product to submit a refund request. Please note that refund requests after this period will not be accepted.
2. Refund Conditions
   To be eligible for a refund, the product must meet the following requirements:

Unopened and in its original packaging, and unused.

With original proof of purchase (such as a receipt or order confirmation email).
Special order or clearance items are not eligible for refunds.

3. Refund Process
   Request a refund: Please submit a refund request by contacting our customer service team, including the order number and reason for the refund.
   Returning items: Once approved, you must ship the item to the designated return address. Please retain the mailing receipt for future reference.
   Refund Processing: Once we receive and inspect the returned item, the refund will be processed within 2 business days. Refunds will be made to the original payment method (may be delayed depending on bank processing time).
4. Shipping Policy
   Once a refund request is approved, the shipping fee paid will not be refunded unless we sent the wrong item or the item has quality issues.
5. Refund Rejection
   We reserve the right to reject a refund request, especially in the following cases:

The item has been used or opened, and no valid evidence of quality issues can be provided.

The request for a refund is not submitted within the specified time.

6. Customer Support
   If you have any questions about the refund terms or application process, please feel free to contact our customer service team. Our professionals will be happy to help you.

Thank you for choosing hebkonllc.com, we will do our best to ensure your satisfaction!